STEN Engineering is operated by The STANE Corporation, DBA STEN Engineering (“STEN Engineering,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, contact us, request a consultation, or communicate with us by phone, email, or SMS/text message.
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Project address or project location
Preferred contact method
Preferred contact time
Information you provide in a contact form or message field
Information related to your inquiry, consultation, appointment, estimate, inspection, or project
We may also collect limited website usage information, such as browser type, device information, IP address, pages visited, and similar analytics data.
We may use the information we collect to:
Respond to your inquiries
Schedule consultations or appointments
Confirm meetings
Ask follow-up questions related to your inquiry or project
Provide estimates, quotes, inspections, structural engineering services, architectural design services, permit-related services, or other related services
Communicate with you about your project
Improve our website and customer service
Maintain business records
Comply with legal, regulatory, or business obligations
Protect our rights, safety, property, and the security of our website
If you provide your phone number and consent to receive SMS messages from STEN Engineering, we may send you conversational SMS/text messages related to your inquiry, appointment, consultation, estimate, inspection, or project.
SMS messages from STEN Engineering are intended for direct communication with clients and prospective clients. We do not use SMS for mass marketing campaigns, spam, or unrelated promotional messaging.
Message frequency may vary depending on your inquiry, appointment, consultation, or project. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us using the contact information below.
Consent to receive SMS messages is not a condition of purchasing or receiving services from STEN Engineering.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
We do not sell your personal information.
We may share personal information with service providers that help us operate our website, receive form submissions, send communications, manage business records, provide analytics, or support our business operations. These service providers are permitted to use personal information only as necessary to provide services to us.
We may also disclose information when required by law, regulation, legal process, or when necessary to protect our rights, safety, property, users, customers, or others.
We do not sell, rent, or share mobile opt-in information or SMS/text message consent with third parties or affiliates for marketing or promotional purposes.
Our website may use cookies and similar technologies to help the website function, understand visitor activity, and improve user experience.
We may use analytics tools, such as Google Analytics, to collect information about how visitors use our website. This information may include pages visited, time spent on pages, browser type, device type, and general location information.
You can control cookies through your browser settings.
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and business record requirements.
You may opt out of SMS messages at any time by replying STOP.
You may also contact us directly using the contact information below.
If you are a California resident, you may have certain privacy rights under California law, including the right to request access to personal information, request deletion or correction of personal information, and request information about how personal information is used or disclosed.
We do not sell personal information. We do not share mobile opt-in information or SMS/text message consent with third parties or affiliates for marketing or promotional purposes.
Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
STEN Engineering
The STANE Corporation, DBA STEN Engineering
601 S Brand Blvd, Suite 312
San Fernando, CA 91340
Phone: 323-486-4151
Email: Info@STENengineering.com
